Refund

Refund Policy

For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact support@gocontigogrove.shop.

Information covering eligibility
For purchases made through this website, our store applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@gocontigogrove.shop.

What customers should know about order problems
We publish this order problems guidance for customers using this website. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@gocontigogrove.shop.

Our approach to starting a request
This starting a request section covers orders and visits through this website. When requesting a return or exchange, contact us at support@gocontigogrove.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@gocontigogrove.shop.

Details about refund timing
We publish this refund timing guidance for customers using this website. When we have received and checked the return, we will notify you whether the refund is approved. We process every approved refund to the original payment method promptly; banks and card issuers generally post the funds within 5–10 business days. Questions about this section may be sent to support@gocontigogrove.shop.

Our approach to exceptions
Customers can rely on the following guidance from our store about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@gocontigogrove.shop.

How we handle eligibility
Customers can rely on the following guidance from our store about eligibility. For return or exchange assistance, contact support@gocontigogrove.shop or 512-773-5150. Questions about this section may be sent to support@gocontigogrove.shop.

Details about condition of returns
We publish this condition of returns guidance for customers using this website. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@gocontigogrove.shop.

Details about support
This support section covers orders and visits through this website. An order may be cancelled before shipment. Once an order has shipped, it is handled under this Refund Policy. Questions about this section may be sent to support@gocontigogrove.shop.

Contact Information
Email: support@gocontigogrove.shop
Phone: 512-773-5150
Physical address: 694 Cottonwood Dr, Bowling Green, Kentucky, 42103, United States