FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@gocontigogrove.shop.

How we handle products
The following products guidance applies to purchases from our store. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@gocontigogrove.shop.

How we handle contact options
For purchases made through this website, our store applies the following guidance on contact options. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@gocontigogrove.shop.

What customers should know about return shipping
This return shipping section covers orders and visits through this website. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@gocontigogrove.shop.

Information covering returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@gocontigogrove.shop.

How we handle payment methods
This payment methods section covers orders and visits through this website. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@gocontigogrove.shop.

Details about delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@gocontigogrove.shop.

Details about refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@gocontigogrove.shop.

How we handle shipping cost
We publish this shipping cost guidance for customers using this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to support@gocontigogrove.shop.

How we handle shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email support@gocontigogrove.shop, call 512-773-5150, or write to 694 Cottonwood Dr, Bowling Green, Kentucky, 42103, United States. Questions about this section may be sent to support@gocontigogrove.shop.

Details about tracking
For purchases made through this website, our store applies the following guidance on tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@gocontigogrove.shop.

What customers should know about products
Customers can rely on the following guidance from our store about products. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@gocontigogrove.shop.

Contact Information
Email: support@gocontigogrove.shop
Phone: 512-773-5150
Physical address: 694 Cottonwood Dr, Bowling Green, Kentucky, 42103, United States